Frequently asked questions
How does VibeSelect work?
Describe an idea in words or upload a photo, and our AI instantly turns it into a unique, print-ready design. Pick your product, colour and size, preview it, and we print and ship it to you.
Do I need design skills?
No. The AI does all the creative work — you just describe what you want or upload an image. You can regenerate as many times as you like until you love it.
What products can I customise?
T-shirts, hoodies, sweatshirts, museum-quality posters, porcelain mugs and cotton tote bags — all made to order with your AI-generated design.
How long does shipping take?
Every item is made to order. Typical delivery is 5–16 business days including production, depending on your location. We ship to the USA, Canada, Australia and Europe.
How much is shipping?
Shipping is included in the price — no surprise fees at checkout. The price you see is the price you pay, shown in your local currency.
Can I return a custom item?
Because each item is custom-made to your unique design, we cannot accept returns or exchanges. If your order arrives damaged or defective, contact us within 14 days for a replacement or refund.
Is my payment secure?
Yes. Checkout is handled by Stripe, a global payment leader. We never see or store your card details.
Can I upload my own photo?
Absolutely. Upload a photo and the AI turns it into a print-ready design. We remove the background automatically so it sits cleanly on the product.